Frequently Asked Questions

Orders

How do I place an order?
Simply browse our products, add your favourites to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely. 

Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make modifications.

Shipping

How long does delivery take?
Delivery times vary depending on your location. Please refer to our Shipping Policy for full details.

Do you ship internationally?
Yes! We ship to selected countries. Shipping costs and times will be calculated at checkout.

Returns

What is your return policy?
We accept returns within 30 days of purchase for unused, unopened products. Please contact our team to initiate a return.

How do I return a product?
Reach out to us via our contact page and we'll guide you through the process.

Products

Are your products cruelty-free?
Yes, all Glow Beauty products are cruelty-free.

How do I find the right product for my skin type?
Check each product description for skin type recommendations, or contact us for personalised advice.